Frequently Asked
Concierge Queries

Absolutely. Kozmocart holds a zero-tolerance policy towards counterfeits or grey-market adulterated products. Every single bottle is sourced directly from certified distributors, retains its original batch codes, and matches global brand inventory logs. You can verify the batch code upon arrival.

Fragrance formulations can slightly vary over different production years due to international regulations (like IFRA banning specific raw elements) or natural harvesting variations in crops (e.g., Bergamot or Jasmine). Additionally, new bottles require maceration (resting) after transit to reveal their full, mature projection profile.

We predominantly use trusted express couriers such as Delhivery for pan-India safe transit. Standard shipping typically spans 3-5 business days for metropolitan cities and 5-8 business days for other regions after fulfillment from our secure climate-controlled vault.

As soon as your consignment leaves our hub, a unique AWB code is sent via SMS and Email. You can input this AWB directly on our 'Track Order' page or via Delhivery's secure public tracking portal to view real-time transit updates.

Orders enter our automated picking and secure wrapping system within 2 hours. If you need changes, please reach out to our Whatsapp Concierge immediately. Once the order status moves to 'Packed' or 'Shipped', modifications are legally and logistically restricted.

Due to hygiene and security controls regarding luxury liquids, products cannot be returned or exchanged once the primary seal/wrap is broken. If your item suffers transit damage, we offer immediate replacements provided you present a continuous, unedited HD video of unboxing the package.

Yes, we provide COD options up to limits of ₹15,000 across select pin codes serviced securely by Delhivery. For amounts exceeding this threshold, pre-payment via UPI or Cards is mandated to secure high-value consignments.